Terms and Conditions
Mon–Fri - 9.30 am to 5pm
Saturday - Closed
Sunday - Closed
All orders are dispatched within 24 business hours of being received.
NO MINIMUM ORDER IS REQUIRED.
ALL PRICES EXCLUDE VAT - THIS IS CHARGED SEPARATELY AT CHECKOUT
POSTAGE & PACKAGING
All our orders are sent by Royal Mail Tracked post. At checkout you can choose between standard tracked which takes 2-4 working days or express tracked which will arrive in 1-2 working days.
Once your order has been dispatched, you will receive an email with the tracking number so that you can trace it every step of the way. Simply log onto www.royalmail.co.uk and enter the tracking number in the 'track & trace' box.
Please note:- if delivery is attempted whilst you are out, royal mail will keep your parcel for 1 week before returning it to us. In this event, it is the customers responsibility to pay postage costs again to resend the parcel. Alternatively a refund will be made for the cost of the goods only, not the original postage charge.
Credit/debit cards - via paypal secure shopping cart.
In the unlikely event of there being problems with goods supplied it must be reported within 48 hours and where necessary, returns must be sent by Recorded delivery within 7 days. Goods will only be accepted for exchange or credit by prior arrangement.
If the error is our fault we will refund the cost of sending the goods back to us.
If you have ordered an incorrect item, an exchange can be made within the 7 days limit. Please note, in this case P&P will be charged again.
We do not offer goods on sale or return.
Our Electrical goods carry a 6 month warranty including motors. The company accepts no responsibility for damaged parts caused by misuse.
As a UK based website we endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology (SSL - Secure Sockets Layer) that protects your information (including credit card details) from unauthorised use or access while being transmitted via the Internet.
We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by law.